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Mick worked hard to tune into our business and helped us to articulate and think through exactly what we were trying to do and how we might go about it using social media, which was quite new to us. He provided useful tools and techniques for us to learn and use, asked lots of good probing questions, a great deal of helpful tips and advice and was extremely flexible in the way he worked around our other commitments. — Esther Cameron, Director, Integral Change (management consultancy)