Random thoughts

The ugly side of Apple’s ‘great’ customer service

by

on 11/08/2012

iPad customer complaint has left me wondering

by

on 25/06/2012

How to manage your reputation

by

on 18/04/2012

I just lost a contract. Hooray!

by

on 05/06/2011

The New Gatekeepers

by

on 22/05/2011

RT to win! (but who wins the prizes?)

by

on 08/05/2011

The state of inbound marketing 2011

by

on 14/03/2011

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