Customer service

The ugly side of Apple’s ‘great’ customer service

by

on 11/08/2012

A grain of sand or a landslide?

by

on 24/03/2011

How ‘The Miracle’ of social marketing was proven (on film!)

by

on 24/12/2010

I’m so sad I monitor brand response times on Twitter

by

on 19/07/2010

Twitter turns Mr Angry into an advocate

by

on 24/05/2010

From Nepal via technology and chutzpah: A Suit That Fits

by

on 16/05/2010

Pear café: an oasis in central Bristol

by

on 02/04/2010

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