Comments on: Shocking customer service… but in a good way http://www.buzzedup.co.uk/index.php/2010/02/16/shocking/ Be everywhere your customers hang out, all the time Tue, 16 Mar 2010 18:21:16 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Dale http://www.buzzedup.co.uk/index.php/2010/02/16/shocking/comment-page-1/#comment-19 Dale Tue, 02 Mar 2010 14:03:08 +0000 http://www.buzzedup.co.uk/?p=189#comment-19 Hi Mick, Welcome to the world of the Mac! You probably don't really wish you'd converted 10 years ago as it was a very different computer then, but I know what you mean ;-) Yes, customer service can be very good and it's always heartwarming when it is. Especially if it solves an immediate and frustrating problem. It's interesting that you say you would use them again if you needed the service they provide. This is the real issues isn't it? With just a little bit of effort customer satisfaction and retention really isn't that difficult to achieve. Your fellow happy Mac user ;-) Hi Mick,

Welcome to the world of the Mac! You probably don’t really wish you’d converted 10 years ago as it was a very different computer then, but I know what you mean ;-)

Yes, customer service can be very good and it’s always heartwarming when it is. Especially if it solves an immediate and frustrating problem. It’s interesting that you say you would use them again if you needed the service they provide. This is the real issues isn’t it? With just a little bit of effort customer satisfaction and retention really isn’t that difficult to achieve.

Your fellow happy Mac user ;-)

]]> By: Steve http://www.buzzedup.co.uk/index.php/2010/02/16/shocking/comment-page-1/#comment-9 Steve Tue, 16 Feb 2010 12:16:44 +0000 http://www.buzzedup.co.uk/?p=189#comment-9 Always good to hear a story of quality customer service! Always good to hear a story of quality customer service!

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