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Customer service

How exceptional customer service leads to loyalty

by Mick

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The ugly side of Apple’s ‘great’ customer service

by Mick

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A grain of sand or a landslide?

by Mick

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How ‘The Miracle’ of social marketing was proven (on film!)

by Mick

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I’m so sad I monitor brand response times on Twitter

by Mick

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Twitter turns Mr Angry into an advocate

by Mick

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From Nepal via technology and chutzpah: A Suit That Fits

by Mick

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